The Supervision and Performance Management Workshop, a two-day training presented by Department of Human Resources staff, covers the basics of supervision and the essentials of supervising in Los Angeles County today. The workshop is intended for supervisors and managers and those who may be moving into supervisory positions. It is designed to provide an overview of supervisory skills and information necessary to succeed and to enhance those skills already acquired through experience.

The program content includes the following topics:

• Basics of Supervision
  • Challenges
  • The Importance of Positive/Motivating Communication
    
• Characteristics and Behaviors of the Successful Supervisor
  
• Responsibilities
  
  • Generic
    
  • Specific to L.A. County and Department Policies
  • Orientation of Staff (Preemptive Communication of Rules, Policies, and Expectations)
• Planning the Work of the Unit
  
• Delegation
  
• Identifying the Issues Affecting Performance and Appropriate Corrective Actions
  
  • Differentiating between a Problem Employee and an Employee with a Problem
    
• Counseling to Prevent, Improve, or Encourage Performance
  
• Preventing/Handling Grievances
  
• Documentation
  
• Discipline Process
  
• Performance Evaluations
  
• Key Laws and County Policies: The Supervisors' Responsibility